Shipments; Delivery; Title and Risk of Loss
It typically takes 1 to 2 business days to process and ship your order. Presently, we only offer free ground shipping to the contiguous 48 states. Additional shipping charges apply to orders shipping to Alaska and Hawaii. We do not ship to Puerto Rico. We also do not ship orders to international locations.
Once your order has shipped, we will send you a shipment confirmation email which will include tracking information for your products. Depending upon your shipping address, and product availability in our warehouses, your order may arrive in multiple shipments. Any shipping or delivery dates provided will be estimates only.
Title and risk of loss pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
Returns and Refunds
Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 30 days of delivery and provided such products are returned in their original condition. To return products, you must call (602)825-3744 or contact our Returns Department to obtain a Return Merchandise Authorization (”RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number.
You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. All returns are subject to a 10% restocking fee.
Refunds are processed within approximately 3 business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site.